Do I have a leak?

NOTE: Do not shut off company meter valves. If you do not have a customer shut off valve and need your water turned off, please call the company at (909) 338-1821  24 /7  to shut off the water meter.

If you suspect a leak, the easiest way to confirm is to check the reading on your meter by taking the following steps:

1.     Make sure all faucets and water-using appliances, inside and out, are turned off.

2.     Check the reading on your meter. Your water meter is underground in a rectangular box with a green or concrete  lid, usually found near the street. There is a small dial, which moves clockwise.

3.     Without using any water, wait for approximately 30 minutes. Then recheck the meter. If the hand has moved or number has changed, water is leaking (or running) somewhere on your property.

The most common cause of a small leak is a toilet. Free toilet tank leak detector tablets are available upon request. You may also place a few drops of food coloring in the toilet tank. If any color appears in the bowl, the toilet is leaking. Please contact CPPMWC for help

If you need assistance to locate your water meter or test for leaks, please contact CPPMWD@ (909) 338 1821

“Silent” Leaks and “Unexplainable” Water Usage

Any number of factors can contribute to water consumption, and they are not always explainable. However, when water passes through your water meter, you, as the property owner, are responsible for payment.

“Silent” leaks, which often occur in toilets, are known to cause a serious increase in water consumption, but can, over a period of time, correct themselves. Hence, the term “silent.” They cannot be heard, and usually can only be detected by dropping a dye tablet or food coloring into the toilet tank. If the coloring reaches the bowl of the toilet, it indicates a leak.

Sprinkler systems can fail and run slowly without being detected. If there is snow on the ground, a leak may allow water to seep into the ground and not be discovered for several months.

Water Theft

There is also a possibility that someone could be using your water from outside faucets. A shut off valve can prevent such use when your home is vacant.